General Terms and Conditions of Sale
Version dated December 2017
For all purposes of the GTCS, the following capitalized terms shall have the following meanings:
Seller: The company Q&A Watches SA, registered with the commercial register of Geneva, Switzerland, under identification number CHE-178.651.684, domiciled at route de Gy 27, c/o Yvan Arpa, 1252 Meinier.
GTCS: This general terms and conditions of sale.
Purchaser: Anyone acquiring goods through the Website.
2.2 By submitting an order through the Website, the Purchaser declares being major and having capacity to establish rights and obligations through his/her acts. He/she also acknowledges that he/she has read, understood and that he/she agrees to abide by the GTCS without any reserve. Any order implies the prior and express acceptance of the GTCS. In case of disagreement with the GTCS, the Purchaser shall refrain from ordering through the Website.
2.3 The Seller reserves the right to amend the GTCS, at any time and without prior notice, by publishing a new version thereof on the Website (which shall cancel and replace the existing version). Any order made after the publication of a new version of the GTCS shall imply acceptance of all provisions thereof.
3.1 The Purchaser shall register to place any order through the Website.
3.2 The Purchaser is solely responsible for the accuracy and the completeness of the information he/she provides during his/her registration.
3.3 As the case may be, the Purchaser shall inform the Seller of any modification of the data he/she provided by immediately updating his/her profile.
3.4 When registering, the Purchaser shall choose a password permitting access to the Website. This password is strictly confidential and should not under any circumstances be disclosed to third parties.
3.5 The Purchaser is solely responsible for the use, conservation and security level of his/her password. The Purchaser shall be held responsible for any order placed using his/her password, even without his/her knowledge.
3.6 The Purchaser shall immediately notify the Seller if he/she knows or suspects that a third-party has gained access to his/her password.
4.1 The Website constitutes a product portfolio, which does not itself constitute an offer. By ordering through the Website, the Purchaser becomes bound and commits to pay the selected goods. The offer shall be accepted by – and the contract entered into with – the Seller only from the moment the Seller sends to the Purchaser a confirmation of order by email.
4.2 The validity of the orders placed by the Purchaser may be subject to maximal or minimal quantities.
4.3 The data registered by the Seller and summarized in the confirmation of order shall constitute an irrefutable proof of the order. The data registered by the payment system shall constitute an irrefutable proof of the financial transactions.
4.4 The Purchaser is responsible for obtaining information from the competent authorities regarding possible limitations of use related to the goods he/she intends to order.
5.1 The prices indicated on the Website are in Swiss francs (CHF). Orders for delivery to countries outside Switzerland are not subject to Swiss VAT. The prices indicated on the Website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country.
5.2 The costs of delivery are invoiced in accordance with the indications specified on the Website at the moment of the order. The costs relating to the access and connection to the Website to place an order remain at the exclusive cost of the Purchaser.
5.3 The methods of payment accepted by the Seller are those indicated on the Website, to the exclusion of any other method of payment.
6. Delivery, passing of risk and importation
6.1 Any order confirmed by the Seller will be delivered to the address indicated on the order. It is however specified that the Seller sells its goods only towards the following countries: [Countries].
6.2 The risk of loss of – or damage to – the goods shall pass to the Purchaser when he/she – or a third party indicated by him/her (and that is not designated by the Seller) – has acquired the physical possession of the goods.
6.3 The Purchaser is responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. We recommend the customer contact their local customs authorities for further information.
7. Right of withdrawal
7.1 If unsatisfied, the Purchaser will have a period of fourteen (14) days from the date he/she acquires physical possession of the goods to exercise his/her right of withdrawal. The exercise date thereof by the Purchaser is decisive to determine whether the deadline is respected. Upon expiration of the deadline, the Purchaser shall be deemed to have waived his/her right to withdraw from the contract.
7.2 The right of withdrawal may be exercised by means of the form provided by the Seller or by a statement unequivocally setting out the Purchaser’s decision to withdraw from the contract. The Purchaser shall then follow the procedure indicated by the Seller.
7.3 In case of withdrawal, the Seller shall reimburse all payments received from the Purchaser in relation with the ordered goods (including the costs of delivery, which shall, however, not exceed an amount corresponding to the least expensive type of delivery) without undue delay and, in any event, not later than fourteen (14) days from the day on which the Seller is informed of the Purchaser’s decision to withdraw from the contract. Unless express and prior instruction of the Purchaser, the Seller shall carry out the reimbursement using the same means of payment as the Purchaser used for the order. Notwithstanding the foregoing, the Seller reserves the right to withhold the reimbursement until the first of the two following events occurs: reception of the good by the Seller or mailing by the Purchaser of evidence that he/she has sent back the goods.
7.4 The Purchaser shall send back the goods without undue delay and, in any event, not later than fourteen (14) days from the day on which he/she has communicated his/her decision to withdraw from the contract. The date of the dispatch of the goods by the Purchaser is decisive to determine whether the deadline is respected. The Purchaser shall be liable for any diminished value of the returned goods resulting from the handling thereof other than what is strictly necessary to establish the nature, characteristics and functioning of said goods.
7.5 The right of withdrawal does not apply notably to the following contracts:
service contracts after the service has been fully performed;
the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Seller and which may occur within the withdrawal period;
the supply of goods made to the Purchaser’s specifications or clearly personalized;
the supply of goods which are liable to deteriorate or expire rapidly;
the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty (30) days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the Seller;
the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
contracts concluded at a public auction;
the supply of digital content which is not supplied on a tangible medium.
The goods are guaranteed against lack of conformity for a period of three (3) years from the delivery date. As a rule, unless it is impossible or disproportionate, the defective goods are repaired or replaced. If reparation or replacements are not possible, the Purchaser is entitled to adequately reduce the price or, in case of a major lack of conformity, to rescind the contract (the goods shall then be returned to the Seller and the price be reimbursed to the Purchaser).
Any claim or question may be submitted to our customer service whose details are the following:
9. Liability Waiver
The pictures and texts illustrating and describing the goods on the Website are not contractual and are provided for information only. The Seller assumes no liability whatsoever in case of errors and/or omissions in connection with the pictures and/or texts displayed on the Website.
10. Jurisdiction and Applicable Law
To the extent allowed by applicable law, these GTCS are subject to Swiss substantive law.
Subject to mandatory jurisdictions designated by applicable law, the place of jurisdiction shall be Geneva (subject to an appeal to the Swiss Supreme Court).
All rights on the GTCS belong to their authors. Any reproduction without prior authorization is strictly forbidden and will be sued.